11mmk FAQ — Frequently Asked Questions

KYC verification is usually required at the time of your first withdrawal or when making a large withdrawal. This process is essential for the financial security and account protection of all players. In some cases, it may be requested immediately after account registration as a security measure.

Personal documents submitted by players are stored securely with SSL encryption. This information is never shared with third parties and is protected in accordance with our privacy policy, except where required by law. You can read the full details in our Privacy Policy.

Either a National Registration Card (NRC) or a Passport is accepted. Photos must be clear and all text must be readable. In some cases, proof of address may also be requested. Whatever document you submit, please provide a clear photo.

For security reasons, the name on the KBZPay, Wave Money, or bank account used for withdrawal must exactly match the name registered at 11mmk. If the names do not match, the withdrawal may be delayed and additional verification may be requested. Players are strongly advised to register with their correct name from the time they open an account.

If the submitted documents are clear and complete, our team will review them as quickly as possible. If verification takes longer than expected, please contact us via Live Chat with your account number and the step you are requesting. Clear documents significantly speed up the process.

Funds normally arrive within 10 to 45 minutes of a withdrawal request being made. This is the standard processing time for KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers. If it takes longer, first check for any wallet or bank server issues — if the delay continues, contact us via Live Chat.

Winnings from a bonus can only be withdrawn after the wagering requirement for that bonus amount has been met. For example — if you receive a bonus of 24,000 Ks, you must wager 24,000 × 25 = 600,000 Ks before you can withdraw. If you withdraw before completing the wagering requirement, the bonus will be cancelled and only your deposited amount can be withdrawn.

That is correct. For security and financial accountability reasons, the KBZPay, Wave Money, or bank account used for withdrawal must be an account opened in your own name. Withdrawals to another person's wallet will not be processed. This requirement protects both the player and the platform.

A Pending withdrawal request means our team is still reviewing it. If it is your first withdrawal, KYC verification may be in progress. If the amount is large, a security check may be taking place. If more than 45 minutes have passed with no change, please contact us via Live Chat with your request number.

The minimum withdrawal amount at 11mmk is 20,000 Ks. This amount applies equally to all payment methods — KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. Withdrawal requests below this amount cannot be accepted.

The minimum deposit amount for all payment methods is 3,000 Ks. This applies whether you deposit via KBZPay, Wave Money, AYA Pay, CB Pay, or bank transfer. Deposits below 3,000 Ks are not accepted on the platform.

If a few minutes have passed after your deposit and it is still not showing in your account, first check your payment receipt (screenshot). If you have a receipt, send the deposit time, amount, and a photo of the receipt to Live Chat — our team will review it and resolve the issue. If you do not have a receipt, check your wallet history to see whether any transaction took place.

11mmk accepts the following payment methods: KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer. These were chosen because they are the most widely used and trusted money transfer channels in Myanmar. The minimum amount for all methods is 3,000 Ks.

Log in to your 11mmk account, select "Deposit", and choose KBZPay as your payment method. Transfer the money via the KBZPay app to the phone number provided, then enter the deposit amount and reference number and submit. If the deposit is successful, it will appear in your account almost instantly. If it does not arrive, contact Live Chat with a screenshot.

To deposit with Wave Money, log in to 11mmk, go to the "Deposit" section, and select Wave Money. Transfer the money via the Wave Money app following the details provided — then enter the amount, reference number, and a screenshot of the transfer receipt and confirm. Wave Money deposits also appear almost instantly.

Dragon Tiger is a game where only two cards are dealt — one for the Dragon side and one for the Tiger side — and the higher card wins. Players place a bet predicting Dragon, Tiger, or Tie. Because it is straightforward, it is one of the most popular games among players new to casino games.

The minimum and maximum betting limits for each table vary depending on the game type and table level. Tables are opened with limits that match different player levels. You can check the limits shown at the table once you enter it — 11mmk recommends staying within the limits when you play.

In Roulette, players can bet on a single number (0–36), a group of numbers, red/black, or high/low. The dealer spins the wheel and the winner is determined by where the ball lands. Payouts differ depending on the type of bet placed. Playing with only what you can afford to spend is strongly recommended.

In Live Dealer games, a real human dealer deals cards or spins the wheel via a video camera. Players watch the action live on their device and can interact with the dealer via chat. This creates an experience close to playing at a physical casino, which is why Live Casino games are consistently popular among players.

The welcome bonus is awarded automatically when you open an account at 11mmk and make your first deposit. You receive a 120% bonus on your first deposit, up to a maximum of 200,000 Ks. For example — if you deposit 20,000 Ks, a bonus of 24,000 Ks is added, giving you a total of 44,000 Ks to play with. No special promo code is needed — the bonus is credited with your first deposit.

A wagering requirement of 25x means you must wager the bonus amount 25 times before you can withdraw it. For example — if you deposit 340,000 Ks you receive a 200,000 Ks bonus, and you must wager 200,000 × 25 = 5,000,000 Ks before that bonus can be withdrawn. Only the bonus amount is subject to the wagering requirement; your deposited funds can be withdrawn without any restriction.

Slots games contribute the most toward the wagering requirement. Live casino games (Baccarat, Roulette, Dragon Tiger) may also count, but the contribution rate can vary depending on the game type. Check the wagering contribution for each game in the 11mmk Casino section before you play, or ask via Live Chat.

Through the Refer a Friend program, you receive 5% of your friend's first deposit as a bonus — up to a maximum of 20,000 Ks per person. On top of that, you continue to earn a 0.1% commission on every valid bet your friends place for one week. The more friends you refer, the higher your weekly commission.

Bonus validity depends on the terms of each individual promotion. Bonuses such as the welcome bonus must meet the wagering requirement within the set period after they are received. Once that period expires, the bonus and any winnings from it may be forfeited. We recommend checking the validity of every bonus you receive right away and playing actively to use it in time.